SES Home Services revolutionises emergency plumbing with cutting-edge stock monitoring technology

SES Home Services revolutionises emergency plumbing with cutting-edge stock monitoring technology

SES Home Services, a leading provider of plumbing and heating solutions, is proud to announce a groundbreaking technological partnership with Wolseley that promises to transform the way emergency plumbing services are delivered. With the introduction of state-of-the-art stock monitoring technology interacting with their well developed job management system that coordinates their fleet, SES Home Services is setting a new standard for efficiency and reliability in the industry.

In an effort to further improve its emergency plumbing services, SES Home Services has invested in cutting-edge technology that allows real-time monitoring and ordering of stock levels in engineer vans from the UK’s leading plumbing merchant Wolseley. This innovation is set to make the company even more responsive to customers' needs.

Majid Raja, National Account Manager from Wolseley explains: “One of the biggest challenges in the plumbing industry, especially during emergencies, is ensuring that service vehicles are well-equipped with the necessary parts and tools. Our partnership with SES Home Services addresses this challenge by providing engineers with up-to-the-minute information about their van's inventory. This means that when a customer calls with a plumbing emergency, SES Home Services can dispatch the nearest available engineer who is not only skilled but also fully equipped to resolve the issue promptly.”

Key benefits of SES Home Services' new stock monitoring technology include:

• Faster Response Times: With real-time monitoring of stock levels, engineers can quickly assess whether they have the required parts before heading to a customer. This results in faster response times, avoiding duplication and reduced downtime.
• Enhanced Customer Satisfaction: Customers can expect a more efficient and reliable service as engineers arrive with the right tools and parts, minimising the need for return visits.
• Cost Savings: SES Home Services can optimise its inventory management, reducing the cost of carrying excess stock while ensuring that essential parts are always available.  
• Environmentally Friendly: By reducing unnecessary travel and avoiding repeat visits, the company is also contributing to a greener, more sustainable approach to service delivery.

SES Home Services has always been committed to providing top-notch plumbing and heating services to its customers. This latest technological advancement reinforces that commitment and takes it to the next level. With the ability to monitor stock levels in real-time, the company can offer an even more efficient and effective emergency plumbing service for Surrey and the South-East.

Steve Cox, Area Service Manager from SES Home Services expressed his excitement about the new technology, saying, "Our goal has always been to provide the best possible service to our customers. With this innovative stock monitoring technology, we are confident that we will not only meet but exceed our customers' expectations when it comes to emergency plumbing services."

SES Home Services is rolling out this market-leading technology across its service areas, and customers can expect to experience the benefits immediately. This development is a testament to the company's ongoing commitment to innovation and its dedication to providing exceptional service to the communities it serves.